Owner FAQs

• Property Management is ALL we do!
• It’s what we specialize in and focus on, therefore making rental property our number one priority.
• We appreciate our clients valuable time and as your Property Managers we will do our utmost to assist you the first time you call.
• We are an independent standalone office, specifically trained to efficiently and effectively manage your property.
• We are committed to a high level of professional, personalized service
• We will communicate with you regularly and keep you fully informed on all important matters relating to the leasing and management of your property.
• We are available 24hrs a day in the event of an emergency at your property on our after hours phone system. The calls will come directly to us directly wherever we may be.

• We have highly detailed policies and procedures that are followed by all members of staff to ensure a high level of consistent service.
• We are dedicated to a prompt, personalized and professional service.
• We are dedicated to our core values of trust, integrity and honesty.
• Our service extends beyond our office, we are constantly working in the field networking to assist our owners prospects.
• We will communicate with you regularly to ensure you are constantly aware of the status of your property, your account and your tenancy.

Leasing – To ensure the prompt letting of your property to a tenant that has been thoroughly screened and qualified for your property.

Property Inspections - to accurately record the condition of your property at tenancy commencement to avoid confusion and or disputes at the end of tenancy.

Routine Inspections - to ensure the condition of your property is being maintained by your Tenant.

Outgoing/Inbound Inspection - to protect the quality of your property by ensuring the property is returned in the same condition as at tenancy commence, fair wear and tear Accepted.

Accounts - to monitor the ingoings and outgoings of your property account to ensure this record is maintained as it should be for an investment property.

Arrears - to monitor any rental arrears to ensure tenants are paying rent under their obligations of their Residential Tenancies Agreement.

Maintenance and Repairs - to coordinate and manage maintenance/repairs and ensure any works carried out at your property are performed by fully qualified and competent trade’s people that also carry appropriate insurances.